Following several complaints from residents, the City of Wichita Falls has officially introduced a new and improved utility bill payment system. Designed to be more user-friendly and flexible, this change aims to make life easier for those paying their water and other utility bills.
Why the Change Was Made
According to a press release from the city, many residents had shared their frustrations and difficulties with the old online payment system. The city took this feedback seriously and decided it was time to improve the experience for everyone.
“This change was made because customers voiced concerns and frustrations when using the previous online payment system,” the city said.
“The Utilities Collections Department took that feedback into consideration and is excited to provide users with a more seamless process.”
New Online Payment Portal: Utilities Access
Residents can now pay their utility bills online using a new platform called Utilities Access. This portal is available 24/7 and lets users:
- Pay bills anytime
- View payment history
- Schedule future payments
To access the portal, customers can visit: www.municipalonlinepayments.com
New 24/7 Automated Phone Payment Option
In addition to the online portal, customers can also make payments over the phone using an automated system. This phone line is available around the clock.
Call 888-421-9508 to pay your bills anytime.
Are There Any Fees?
Yes. Online payments will include a 3.5% service fee, with a minimum charge of $2.50. Customers should take note of this when using the new system.