Social Security fraud has been a growing issue in recent years. The Social Security Administration (SSA), which provides benefits to elderly and disabled people, has now decided to take stronger steps to stop this kind of fraud. These updates are meant to keep people’s personal details safe without making it harder for them to get the benefits they deserve.
While not everyone is comfortable using technology, especially older adults or people with disabilities, the SSA has tried to strike a balance. The goal is to stop fraud but still make it easy for those who need help to access their benefits.
What Are the New Changes in Social Security?
The SSA is rolling out two main updates over the next two weeks. These updates focus on two areas: applying for benefits and making changes to direct deposit details. Here’s a closer look at what’s changing.
In-Person Identity Proofing for Some Users
If someone can’t use the SSA’s online system called my Social Security — which requires proving your identity online — they will now need to visit a local SSA office to prove who they are in person. This step is to make sure that only the right people are getting benefits.
Faster Processing for Direct Deposit Changes
Previously, if you changed your direct deposit details online, the SSA would hold the request for 30 days to check for fraud. Now, these changes — whether done online or in person — will be processed within just one business day. This means faster service for users, without risking safety.
What Happens During the Transition?
The SSA will use the time before March 31, 2025, to train staff and make sure everyone follows the new rules. After that date, these updates will be fully in place across the country.
Leland Dudek, the Acting Commissioner of Social Security, supports these changes. He said that it’s time to move away from old systems and better protect people’s information while speeding up service.
Phone Services and In-Person Appointments
Even if someone can’t use online services, they’re not left behind. People can still start the process over the phone. But, to finish things up, they’ll need to visit the office to verify their identity. This helps reduce fraud but still supports those with mobility issues by reducing the number of trips needed.
To make things easier, SSA offices are offering appointments. So it’s best to call first, ask your questions, and collect all required documents before your visit. This will make your in-person appointment quicker and smoother.
Also, SSA offices will be fully staffed, so services should be faster and more organized, with fewer walk-ins crowding the offices.
What’s Coming Next: Bank Verification for Extra Security
Soon, the SSA will also use a tool from the Department of Treasury called the Account Verification Service (AVS). This tool will check bank account details instantly when someone requests a change in their direct deposit. This step will add another layer of protection to stop fraud even before it happens.